Karkeya Privacy Policy

This Privacy Policy explains how karkeya ("the Platform", "we", "us") collects, uses, stores, and protects the personal data of players and visitors who use the karkeya website and mobile application. It applies to all users of the karkeya platform, regardless of the device or method used to access it.

Karkeya is committed to handling personal data responsibly and transparently. We collect only what we need, use it only for the purposes described in this policy, and take reasonable steps to keep it secure. This policy is written in plain language so that every karkeya player can understand exactly how their information is handled — no legal jargon, no hidden clauses.

This Privacy Policy should be read alongside the karkeya Terms and Conditions, which govern your use of the platform more broadly.

Karkeya collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. The table below summarises the main categories of data karkeya collects.

Karkeya uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes listed below.

• To create and manage your karkeya account, including verifying your identity and age.
• To process deposits and withdrawals and maintain accurate transaction records.
• To provide customer support and respond to your enquiries and complaints.
• To detect and prevent fraud, money laundering, and other prohibited activities on the karkeya platform.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To personalise your experience on karkeya, such as remembering your game preferences and language settings.
• To send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts.
• To send promotional communications about karkeya bonuses and offers, where you have opted in to receive them.
• To monitor platform usage and improve the karkeya product through analytics and performance data.
• To enforce the karkeya Terms and Conditions and protect the rights of other players on the platform.

If karkeya wishes to use your data for a purpose not listed above, we will notify you and, where required, seek your consent before doing so.

Karkeya processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance — processing is necessary to provide the karkeya service you have signed up for, including account management, payments, and game access.
• Legal obligation — karkeya is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and fraud prevention purposes.
• Legitimate interests — karkeya processes some data to protect the platform from fraud, improve the user experience, and ensure the security of all players, provided these interests are not overridden by your privacy rights.
• Consent — where karkeya relies on your consent to process data (for example, for marketing communications), you have the right to withdraw that consent at any time by contacting karkeya support or updating your account preferences.

Karkeya does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, karkeya may share your data with trusted third parties in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, and other payment service providers receive the minimum data necessary to process your transactions securely.
• Identity verification providers — karkeya uses third-party KYC services to verify player identities. These providers process your verification documents under strict confidentiality agreements.
• Technology and hosting providers — karkeya's platform infrastructure is supported by cloud hosting and software providers who process data on our behalf under data processing agreements.
• Regulatory and law enforcement authorities — karkeya may be required by law to disclose player data to government bodies, regulators, or law enforcement agencies. We will only do so when legally obligated.
• Fraud prevention agencies — karkeya may share data with fraud prevention organisations to protect the platform and its players from financial crime.

Karkeya uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it.

You can manage or delete cookies through your browser settings at any time. Note that disabling non-essential cookies will not affect your ability to use the core karkeya platform, but some preference features may not work as expected.

Karkeya retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. The general retention periods karkeya applies are as follows:

• Account registration data is retained for the duration of your active account plus a minimum of five years after account closure, as required for legal and regulatory compliance.
• Transaction and payment records are retained for a minimum of five years to comply with anti-money laundering regulations.
• Identity verification documents are retained for the period required by applicable law, typically five years from the date of verification.
• Betting and gaming history is retained for the duration of your account and for a period after closure as required by law.
• Support communications are retained for up to three years from the date of the last interaction.
• Analytics and usage data is typically retained in aggregated, anonymised form and does not identify individual players.

When personal data is no longer required, karkeya securely deletes or anonymises it so that it can no longer be linked to you as an individual.

Karkeya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and the karkeya platform is encrypted using TLS (Transport Layer Security).
• Karkeya account passwords are stored using strong one-way hashing algorithms. Karkeya staff cannot see your password in plain text.
• Access to personal data within karkeya is restricted on a need-to-know basis. Only authorised personnel can access player data, and all access is logged.
• Karkeya conducts regular security reviews and vulnerability assessments of the platform infrastructure.
• In the event of a data breach that is likely to affect your rights, karkeya will notify affected players as soon as reasonably practicable.

As a karkeya player, you have a number of rights over the personal data we hold about you. These rights are set out below. To exercise any of these rights, contact karkeya support via live chat or email with your request.

Karkeya will respond to all privacy rights requests within a reasonable timeframe. In some cases, karkeya may need to verify your identity before fulfilling a request. Note that certain data may need to be retained regardless of your request where karkeya has a legal obligation to do so.

The karkeya platform is strictly for adults aged 18 and over. Karkeya does not knowingly collect personal data from anyone under the age of 18. If we become aware that a player is under 18, their account will be closed immediately, all data will be deleted (except where retention is required by law), and any deposits will be returned to the original payment method after verification.

If you believe a minor has registered on karkeya, please contact karkeya support immediately so we can investigate and take appropriate action.

Karkeya may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how karkeya uses your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of karkeya after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how karkeya protects your privacy.

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or need to raise a data-related concern, please contact the karkeya support team. We are committed to handling all privacy enquiries fairly and promptly.

• Email: [email protected]
• Live Chat: Available 24/7 via the karkeya platform
• For general platform questions, visit the FAQ page
• For responsible gaming support, visit the Responsible Gaming page
• For platform rules, read the Terms and Conditions